Terms of use

GENERAL TERMS

The primary concern of the company is the listing of the terms that govern the rights and obligations of bizoutaki.gr to all of you who will visit its websites and which aims to inform you about your rights and obligations and your best service in the search and obtain the products you wish to purchase from its store.

PRIVACY

For the start of the transaction between us is the disclosure by you of some of your personal data. When you place an order, we will ask for your full name, the address to which the products sold will be sent, your landline number (or any other phone you want to be used for your best service), your email address (e-mail address) etc.

We will ask for your approval in order to participate in our newsletter or any other promotional activity. In case you choose your payments to be made by credit, our page promotes you to the interbank systems of Eurobank or PayPal.

Bizoutaki.gr, strictly following the principles of personal data protection provided by the relevant international and European laws and conventions will not proceed to any unfair use without your prior approval.

Bizoutaki.gr in no way discloses, publishes, sells, exchanges personal data and information that you trust us. Exceptionally, your personal information may be disclosed by the company, always observing the procedure provided by law when this is required by a Public Authority, court, etc.

Bizoutaki.gr reserves the right to inform its suppliers with statistical sales statements, which in any case will not contain personal information that may lead to the identification of individuals. You can at any time change or delete the personal information you have disclosed to us as well as revoke your consent to our promotions.

PRICES OF PRODUCTS SOLD

The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities that are available in our warehouse, while bizoutaki.gr reserves the right to adjust the prices.

VARIOUS

1. Availability:

For all the products contained in the catalogs of bizoutaki.gr there are clear indications for the availability of our warehouse. This way you will be able to easily find out before placing your order which of our products are available in our warehouses and can be delivered immediately. In case an item is no longer available, you can contact us and let us know if it can be picked up again in the future. In case an item has been sold out and the quantity has not been updated in the online warehouse of the e-shop, you have the option to request the withdrawal of the order of the said product. In any other case, we will contact you by phone within less than 24 hours from the place of your order.

2. Force majeure:

If for reasons of force majeure (eg bad weather, strikes, theft or loss of parcel, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, in order to tell us if you wish, In these circumstances, the completion of your order.

3. Responsibility bizoutaki.gr:

Bizoutaki.gr is fully responsible for defects or poor quality of products available to its customers. There is no time warranty for the items, only until they are properly delivered to your hands. There is no plan to replace the item if something goes wrong after some time, however in case of recent purchase, we will contact you to find the best solution. In case a defective product is found in the delivered quantities, bizoutaki.gr assumes the responsibility of replacement with its own shipping costs

Bizoutaki.gr is not responsible for an organized attack by hackers in order to steal users' personal data, but even in this case credit card users are guaranteed since the CCV code of credit / debit cards is not stored in the system.

4. Advertising messages:

Bizoutaki.gr provides its users with the opportunity to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their email or postal address or by phone. Bizoutaki.gr will not abuse the above service. Users are always given the option to stop receiving advertising messages.

5. Cookies:

Like most sites on the internet, bizoutaki.gr uses cookies so that we have access to certain information every time you browse with a web browser in our store. Without the use of cookies it would be impossible to offer you important services such as: order status, personal settings, storage of items in the cart. Cookies are alphanumeric files that we transfer to your computer's hard drive via your internet so that we can offer you services like the ones mentioned above. In your browser settings you can choose to prevent your browser from accepting new cookies or asking you every time a new cookie is to be installed on your hard drive. However, you should know that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of our store services.

6. Modification of the terms hereof:

Bizoutaki.gr reserves the right to modify or renew the terms and conditions of transactions.

7. Applicable Law:

All transactions you make through bizoutaki.gr are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to sales by distance.

Terms of Use GDPR

Introduction

www.bizoutaki.gr is an online commercial store via the Internet (hereinafter "electronic store"). It operates in the legal form of the Limited Liability Company under the name GEORGIA PAPAGEORGIOU and Co. EE, with headquarters in the Municipality of Nea Ionia, Attica, 61 Andrea Dimitriou Street, PC 14235, DOY Neas Ionias, with GEMI number 69877703000, VAT Number 998244979 and the distinctive title "EVRIMA e-Commerce".

Field of application

The following terms and conditions (hereinafter "Terms"), cover any sale of products from the online store located on the website www.bizoutaki.gr. Any other Terms and Conditions are expressly excluded. Every User or Visitor who enters and trades with the online store (hereinafter referred to as the "Customer" or "Visitor" or "User") is considered to consent and unconditionally accepts the terms set forth herein, without exception. If a User does not agree with these terms, he must refrain from visiting, using this website and from any transaction with the online store. Each User uses this website at his own risk, and its content can in no way be construed as providing direct or indirect advice or prompting to take any action.

General Terms

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store at any time, and undertakes to inform consumers of any change, through the pages of this online store, always under the condition of harmonization with the General Data Protection Regulation (the “GDPR”), (Regulation (EU) 2016/679), which is a directly binding legislative act. Necessary condition for placing an order from the online store, is the completion and submission by the User of the relevant electronic order form with the necessary data for the conclusion of the sale and the acceptance of the terms of the contract of sale and the terms of use.

Information provided

The Company is committed to the truth, accuracy and completeness of the information provided in the online store, regarding the identity of the Company and the transactions provided through the online store. In good faith, the Company is not responsible and is not bound by electronic data entries made inadvertently or by mistake during the common experience and is entitled to correct them whenever they become aware of it.

Limitation of Liability

The Company fully complies with the applicable provisions regarding sales, e-commerce and consumer protection. The Company, in the context of its transactions from the online store, informs the Customer on the basis of the availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in time for the non-availability, in which case even in this case it does not bear any further responsibility. The Company is not responsible for side effects or damages from the use of ordered products due to incorrect choice of products by the user, careless or misuse of the products, or at the fault of the manufacturer, such as fault during construction, incomplete information or instructions accompanying the products, quality of construction, safety of materials and defects. In the event of a defective product, its liability is limited to the obligation to replace it, provided that the conditions for returning products are met. In good faith, the Company is not responsible or liable for any errors or omissions in the common experience, in features, photos and product prices and can not rule out the possibility of incorrect entries for any reason during import or / and updating the features and / or price of a product. It undertakes, however, to correct them whenever they come to its knowledge. The online store provides content (information, names, illustrations, etc.), products and services through the website "exactly as they are". In no case is the Company liable for any claims of a civil and / or criminal nature nor for any damage (positive, special or negative which, indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, money satisfaction, etc.) that may be suffered by a visitor or user of the online store or a third party, due to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from this and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it.

Copyright

All content of the online store, such as distinctive titles, marks, images, graphics, texts, etc., is the intellectual property of the Company (or third parties from which the Company has received a license to operate the online store) and is protected by relevant provisions of Greek and European law and international conventions. The names, distinctive titles, marks, images, photographs, designs, logos, graphics, insignia, texts and audiovisual material, which are listed and represent the online store on the website www.bizoutaki.gr or the products or services of the Company or third parties, are assets and trademarks of the Company or third parties respectively, protected by the relevant laws on intellectual property and trademarks. Their appearance on this website and in the online store of the Company, should in no way be construed as a transfer or assignment of their license or right to use. It is forbidden to copy, reproduce, distribute, process, resell, create a product, modify in any way, or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or means, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.

User Responsibility

The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store. The User assumes all responsibility for the use of his account in the online store by persons not authorized by him and for any damage suffered by the Company from this cause. The User agrees and undertakes not to use the online store for: -sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the Company or any third party or offends the confidentiality or confidentiality of information of any person, -sending, posting, e-mailing or otherwise transmitting any content that offends users' morals, social values, etc., -sending, posting, sending by e -mail or otherwise transmit any content for which users do not have the right to transmit in accordance with the law or applicable agreements (such as inside information, property and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements ), -send, publish, e-mail or transmit in other ways such as any content that infringes any patent, trademark, trade secret, industrial and other copyrights or other proprietary rights of any kind; - sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, causing damage or destruction of the operating equipment of any computer software or hardware, -intentional or unintentional violation of applicable laws or regulations, -harassing third parties in any way.

Payment policy

The Company reserves the right to freely formulate the pricing policy of the online store, to modify the listed prices, to change and / or withdraw offers with or without prior notice of the Users / Customers, who will be informed of the current price, by the relevant post on the website. The prices of products purchased from the physical store of the Company, may differ from the listed prices of the online store and the Company does not bear any responsibility and does not cover differences in prices of products that the Customer found after the existence of a lower price in online store, in relation to the physical store or vice versa. All listed prices of the products of the online store are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated after the registration of the order, based on the Customer's choice for the place of shipment of the products. For additional charges, shipping, delivery or mail, as well as for any other costs or fees, the Customer is informed before placing his order. When these charges cannot be reasonably calculated in advance, the fact that such costs may be required is made known to the Customer prior to the placing of his order, and in the event that they could not be calculated at the time of the order and were not notified to the Customer. , by phone before the confirmation of receipt of the order, then they are not the responsibility of the Customer without his prior explicit consent. In case a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his order, can contact the Company by phone or by sending an e-mail to info @ bizoutaki.gr.

Order

The order of the products from the Customer is submitted by completing and sending the special order form that exists in the online store. Before placing the order, the Customer becomes aware of the terms regarding the sale of the products he wishes to acquire in a clear and understandable way. He is therefore aware of: -The complete details of the Company (name, registered office, publicity details, address, telephone, e-mail address) as well as the supplier of the ordered products where applicable. -The main features of the order products as they are described in the online store. -The total price of the products of the order, including VAT, all charges, all additional charges (shipping, delivery or mail) and any other charges, for the fact that such additional charges may be required, as well as the stated final price of each product in the online store, does not include shipping costs, which are calculated after the registration of the order, based on the choice of the method of sending the order. -The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any restrictions on delivery and means of payment. -The obligation to pay by the Customer upon submission of the order. -The existence of the liability of the Company according to articles 534 et seq. Of the Civil Code for real defects and lack of agreed properties, the duration of the contract and the conditions for its termination where applicable and the minimum duration of the Customer's obligations under the contract , where applicable. -The right of withdrawal from the Customer (conditions, deadline, procedure, exceptions) where it applies and in case of withdrawal, the Customer is charged with the direct cost of returning the products to the Company and the Customer's obligation, if used, to pay a reasonable cost to the Company, while when no right of withdrawal is provided under the Law, the information that the Customer has no right of withdrawal or the circumstances in which the Customer loses the right of withdrawal, Sending the order to the Company, is a proposal for the purchase of the ordered products and a statement of acceptance of all the charges described in the order. If there is no information or acceptance from the Company, the Customer, if he made the payment of the order, is entitled to the return of the payment.

Confirmation of order receipt-Preparation of sale

The order is not binding on the Company, before the Customer receives confirmation of acceptance of the order by the Company, as described below. The order is considered received by the Company, as soon as the Customer receives in the email address that he has registered, relevant information from the Company, with the number of his order and the indication "Order placed successfully". During the processing of each registered order, the correctness of the final price of the product and its availability is confirmed and in case the availability or delivery time differs from the indicated one, the Company informs the Customer. The order is considered binding and the sale is considered to have been drawn up and creates claims between the Customer and the Company, only by sending and receiving the e-mail with the indication "Order in shipment" or "The order is ready for receipt". The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and to immediately inform the Company in writing of any error in his order, otherwise the details mentioned in the Confirmation of Registration will be applied to the contract of sale. The Customer has the opportunity to be informed about the progress of the order by the Company either by phone, or by sending an email to info @ bizoutaki.gr or electronically by logging in to his account with his personal codes (username and password), selecting " order tracking "via link. In good faith, the Company is not obliged to accept an order and enter into a sale of products, which due to mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal current price. If the error concerns only part of the products of the order, the order is valid and executed normally for the other products, unless the Customer declares that he does not want the partial execution of his order, in which case the Company must cancel the entire order.

Product Availability

The Customer is informed about the products and their availability, through indications in the online store or by contacting the online store. The Company reserves the right not to accept a specific order and therefore not to prepare the sale, if the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the rest of the order is executed normally, unless the Customer declares that he does not want the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order or in any way agreed with the Customer. In case a product is not immediately available after the final registration of the order, the Company informs the Customer about the possible delivery time. If the time does not satisfy the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order or in any way agreed with the Customer.

Delivery of order

Collection from a physical store of the Company - without shipping costs: If the Customer, when submitting his order, chooses collection from a physical store of the Company, he will not be charged with shipping costs and will receive electronic information about the time of receipt from the specific store of the Company (61 Andrea Dimitriou Street). The Customer is obliged to receive his order no later than ten calendar days from the receipt of the relevant notice of receipt, unless otherwise agreed by sending an e-mail. If the Customer does not receive the products, the Company is entitled to cancel the order or to withdraw from the sale and has no responsibility for this reason. Extension of the deadline is acceptable, only for reasons of force majeure and if the Company has been notified in writing in time. The Company reserves the right not to accept an order from a Customer who repeatedly for any reason does not come to receive it. To receive the order, the Customer must show the order confirmation (order number), the receipt notice and an official identity document (police identity, passport, etc.). Delivery can be made to a third party authorized for this purpose by the Customer, with special authorization of the Customer. The Customer or the authorized third party upon receipt, must check the products he receives, as with his signature he confirms that he has received properly and from the receipt the risk passes to the Customer.

Delivery to the place chosen by the Customer: If the Customer during the submission of his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport Company (courier) and the Customer will receive an electronic notification that the product is ready for shipment. The Customer will be informed by the transport Company about the delivery time. Shipping costs are borne by the Customer and are calculated based on the amount of the order and the transport company he will choose. Any incorrect registration of shipping data by the Customer that results in incorrect calculation of shipping costs, is not the responsibility of the Company, but the Customer. To receive the order, the Customer must present to the employee of the cooperating transport company, the confirmation of the order (order number), the notice for the shipment and an official identity document (police ID, passport, etc.). Delivery can also be made to a third party authorized for this purpose by the Customer. The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he received it properly and from the receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the notice for shipment and despite the relevant notice of the carrier, the Company reserves the right to either cancel the order or withdraw from the sale. The Company reserves the right not to accept an order from a Customer who has repeatedly for any reason not received another order in the past. When the place of shipment is not covered by the network of the cooperating transport Company or the Customer wishes to transport the products at his own expense and expense, the Customer informs the Company in writing, indicating the means of transport of his choice (transport Company, agency, etc.) and the Company undertakes to send the products in the manner indicated by the Customer, who in this case bears only the cost of sending the products to the agency or the Transport Company or the means of the Customer's choice, which he pays to the Company before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier.

Delivery time

The delivery time of the products is determined in the order depending on the availability of the products and their place of delivery, which is confirmed by the acceptance of the order by the Company. The Company in any case, must deliver the products no later than ten (10) days from the time of preparation of the sale, otherwise and if there is no written agreement for extension of time (electronic mail), the Customer is entitled to unilaterally cancel of the order with a written statement by email at info @ bizoutaki.gr. If the order is canceled and thus the contract of sale is terminated, the Company must return, without delay, all the money paid by the Customer, in full. For bulk or for special orders or orders adapted to the requirements of the Customer, the delivery time of ten (10) days is not valid and the delivery time is agreed with the Customer in writing (electronic mail).

Payment methods

1. Credit Card Payment: The online store accepts all Visa, Mastercard and Diners credit cards. Your transactions are protected by top security systems (SSL-128 bit and digital certification from Verisign, Inc.) used by Eurobank to process your transactions with www.bizoutaki.gr. During the process of purchasing a product, the system automatically leads you to a secure encrypted environment (redirection) of the bank we work with, where you are asked to provide your credit or debit card number, and when your transaction is completed, you return to our online store. For purchases with your credit or debit card you will be asked to fill out the order form, number and expiration date of your credit or debit card.

2. Cash on delivery: Pay the courier, with the delivery of your order at your place. The cash on delivery method is valid for all of Greece and is not charged extra.

3. Payment via Paypal. Use your Paypal account to pay for your order. The use of Paypal is now widespread and one of the easiest to use payment methods.

4. With cash or credit / debit card, in case of receipt from a physical store of the Company.

Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, if they are products that are not excluded from the right of withdrawal, without compensation, without having to announce the reason for which he wishes their return, within fourteen (14) calendar days from their receipt. The Customer can deliver these products directly to the headquarters of the Company or send them at his own expense to the headquarters of the Company. In any case, the Customer before the return of the products, can contact the Company, either by phone or by sending an e-mail. The Customer must return the products destined for return, with the official document of their purchase, in the same condition in which he received them, without the products being unsealed or their packaging has been violated or used. A condition also for the return is that their storage conditions have been observed. The return is accepted, only if the Customer has previously paid any amount charged by the Company for the shipment of the products to the Customer, as well as the shipping costs for their return. Following the statement of withdrawal, the Company is obliged to return to the Customer the price received. The return of the price due to withdrawal by the Customer will be made no later than fourteen (14) calendar days from the year in which the Company received proven knowledge of its withdrawal. Delivery costs are not refundable, unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The Customer is responsible for any reduction in the value of the returned products, if he made use other than that which was necessary. Exceptions to the Right of Withdrawal From the Customer's right of withdrawal provided in the above paragraph, those products purchased from the online store are excluded and: -They have been unsealed or used after their delivery. -In cases where the price of the products has been paid in a physical store of the Company and in addition, the products have been received from the physical store of the Company, as the sale is not considered to have been done remotely.

Liability for Defects-Returns

Regardless of the Customer's right to withdraw, the Company is liable under the provisions of the Civil Code, when the product purchased by the Customer does not comply with the contract and especially when it has a real defect or does not have the agreed properties. In case of liability of the Company for a real defect or for lack of agreed quality of the product, the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the contract of sale, unless it is an insignificant defect. If the Customer chooses to correct or replace the product, the Company must make a correction or replacement in a reasonable time. The Company will replace the products purchased by the Customer, in all cases in which, through proven fault of the Company, they were delivered to the Customer other than or substantially different from those ordered.

Force Majeure

The Company reserves and is not responsible in any case for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of ordered products, for reasons not attributable to its fault, such as in cases of force majeure ( strikes, earthquakes, fires, bad weather, etc.) or unforeseen situations or events, such as malfunctions of the cooperating courier companies, accidental deterioration or destruction of the products before delivery to the user and after delivery for delivery, illegal delivery or delivery. , malfunction of internet payment processing provider (bank) or host provider or internet service provider (ISP) or access service provider (access provider) or user terminal equipment, incorrect provision of data part of the money and in general for any incident that hinders the smooth fulfillment of its contractual obligations flow. The responsibility of the company is limited to its obligations under the contract with the consumer and will make every effort to meet them, within a reasonable period of time.

Availability & Network Security

The Company makes every effort for the proper operation of its network. However, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company does not bear any responsibility in case the users cannot connect to the website. The Company is not responsible for the security policy of other websites or for the way they manage their online visitors.

Privacy Statement

The Company treats the User's correspondence with the online store as confidential and does not transfer its content only to the directly interested recipient and in the cases provided by law if requested or in case the content of the message is considered to affect the Company. Such action is necessary for a) the protection of the rights and property of the Company, b) the protection of the website from misuse or unauthorized use and c) the protection of the personal safety of users or the consumer public. In the event that the User gives a false email address or tries to take someone else's place when sending information, all information will be part of any investigation.

Invalidity

Any invalidity of some Terms hereof does not result in the invalidity of the others.

Applicable law

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. The website has been created and is controlled by Greek law, which will guide its use and interpretation. The protection of the law on contracts concluded remotely, as well as these terms, apply to transactions only with natural persons, who are traded for reasons that do not fall within their professional activity. The non-exercise by the Company of its present terms and rights does not imply its waiver of these rights. All notifications must be made in writing. These terms constitute an information position of term 3b of Law 2251/1994.

Dispute Resolution

In the event that any dispute arises from the transaction between us and if after your relevant request we do not manage to reach a mutual agreement between us, we undertake to follow the out-of-court settlement of the dispute. You can contact the following Alternative Dispute Resolution Bodies (ADRs). The ADR entities listed on the ADR platform have been certified on the basis of the quality requirements and requirements of the European Directive and have been registered in the Special Register of ADR entities. In Greece, the certified ADR entities are: The Independent Authority "Consumer Ombudsman", with responsibility in all commercial sectors, the Banking-Investment Services Mediator with responsibility in the commercial sector of financial services, and ADR POINT IKE - Epilikis Center with responsibility in all commercial sectors with the exception of the categories explicitly mentioned in no.2 par.2 of the JMC. European Institute for Conflict Resolution (E.I.ES.) with responsibility in all commercial sectors with the exception of the categories explicitly mentioned in no.2 par.2 of the JMC. If, however, no solution is reached, the courts of Athens are appointed to resolve any dispute.